With the Helpdesk Ticketing Module, raising a maintenance complaint is quick, easy, and trackable. Here’s how it benefits your hospital or office:
🔹 One-Click Complaint Registration – Employees can log maintenance issues from their system
🔹 Categorization of Issues – Classify complaints into plumbing, electrical, furniture, AC, or other categories for quick response.
🔹 Automated Assignments – Tickets are assigned to the right maintenance team based on the type of issue.
🔹 Real-Time Tracking – Employees and admin staff can track complaint status in real-time to avoid unnecessary follow-ups.
🔹 Prioritization & Scheduling – Urgent complaints (like power failures in ICU or server breakdowns in IT) are escalated immediately for faster resolution.
🔹 Complete Issue History – Maintain a record of past maintenance complaints to identify recurring problems and plan better infrastructure management.
Why a Smart Maintenance System Matters
For Hospitals: Ensures patient safety & comfort by fixing issues before they impact care.
🔹 For Offices: Prevents work disruptions and keeps the workplace smooth and efficient.
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